A compact FAQ covering how staff add upsells from the Impulse tile in Shopify POS and how store owners track and attribute those upsells by staff member.

<h2 data-pm-slice="1 2 []" id="isPasted">Staff upsells in Impulse</h2>Use this quick FAQ to understand how staff members upsell from the Impulse tile in Shopify POS, and how store owners review those results in Staff Upsells.For an upsell to be tracked as a staff upsell, it must be added through the Impulse tile flow in Shopify POS and the sale must be completed in POS.<img src="https://attachments.gorgias.help/1QNmd2YL9kd69XA0/hc/3dBwk7WjNmZ2NZ9m/2026070909-c4830df9-91b5-42df-8dc2-9ddc1d18f618-8f856d93-7c54-4946-a447-77c8839f786b.png" alt="Shopify POS home screen showing the Impulse tile" class="fr-fic fr-dii"><h2 id="faq">FAQ</h2>On the Shopify POS home screen, tap the Impulse tile. This opens the Impulse upsell view, where staff can review the recommended products, open a product, and tap Add to Cart. The sale is then completed in Shopify POS as normal.An upsell counts when the product is added through the Impulse tile flow and the order is completed in POS. If the item is added another way, it may not be tracked as an Impulse staff upsell.Impulse attributes the upsell using the staff member&apos;s email address. The staff identity used in the POS sale is matched to the staff record shown in Impulse reporting.In the Impulse app, go to Staff Upsells. This area shows upsell activity by staff member so you can see who is generating upsells and review each person&apos;s results.Open Staff Upsells, find the staff member in the list, and open their entry. Their detail view shows the upsell activity recorded for that person.Use Products Upsold if you want to review which products are being upsold most often, and Staff Upsells if you want to see which staff member generated the upsell.The most common reasons are:<ul><li>the product was not added through the Impulse tile</li><li>the order was not completed in Shopify POS</li><li>the staff member was signed into the wrong POS account</li><li>the staff email does not match the record used for attribution</li></ul>For the most accurate reporting, make sure each team member uses their own Shopify POS login and that their email address is correct.If staff share logins or add products outside the Impulse flow, attribution in Staff Upsells may be inaccurate.

How Can Staff Use Upselling in POS?

A short FAQ on where to find the Products Upsold area in Impulse and how to read the Upsell Revenue chart and Upsell Rules table.

<h2 data-pm-slice="1 1 []" id="isPasted">Products Upsold FAQ</h2>Use this quick FAQ to find the Products Upsold area in Impulse and understand the key numbers shown on the product page.The Products Upsold area appears on an individual product page inside Products.In Impulse, open Products Upsold, then select the product you want to review. On that product page, scroll to the section showing Upsell Revenue and Upsell Rules.Upsell Revenue shows how much revenue that product has generated through upsells. The chart also separates performance into Revenue in the last 30 days, Web Revenue in the last 30 days, and POS Revenue in the last 30 days.The Upsell Rules table shows which upsell rules use that product and how each rule is performing.<ul><li>Name</li><li>Serves</li><li>Views</li><li>Clicks</li><li>Sold</li><li>Revenue</li></ul>If Views are high but Clicks are low, customers are seeing the upsell but not engaging with it. If Clicks are high but Sold is low, the offer is getting interest but not converting.If Upsell Revenue and the table Revenue column both show &#xA3;0.00, that product has not generated upsell sales in the period shown yet.<img src="https://attachments.gorgias.help/1QNmd2YL9kd69XA0/hc/3dBwk7WjNmZ2NZ9m/2026070909-57152f76-6d66-4417-b8d2-0e633c74ebf1-80f28e76-b0e6-44f0-b82e-85b717b724df.png" alt="Product page in Impulse showing the Upsell Revenue chart and Upsell Rules table" class="fr-fic fr-dii">Use the Upsell Revenue chart for the overall trend, then use Upsell Rules to identify which specific rule is driving the results.

How can I check the Products Upsold area?

A short FAQ covering how staff use the Impulse tile in Shopify POS, how upsell products are added, and why products may not appear.

<h2 data-pm-slice="1 1 []" id="isPasted">Using Impulse in Shopify POS</h2>This FAQ explains how to use Impulse inside Shopify POS, what staff can do from the Impulse tile, and how to make sure the right upsell products appear.Create and activate your upsell setup in Create Upsell Rule before testing in Shopify POS. If no POS-ready rule exists, the Impulse tile will not have products to show.On the Shopify POS home screen, look for the tile labelled Impulse. The tile may show a subtitle like View 2 products, which tells staff how many upsell products are currently available.Tapping Impulse opens an Impulse product list over the POS screen. Staff can review available upsell items without leaving the current cart flow.Each item in the list shows the product image, product name, price, and an arrow to open more detail.Open the Impulse tile, tap the arrow beside a product, review the product details, then tap Add to Cart.On the detail screen, staff can also check Variant Details, price, and stock information such as 5 in stock before adding the item.Yes. Staff can use Back to Variants to return to variant options or Back to Products to return to the main Impulse product list.In the Impulse app, open Create Upsell Rule. Then:<ul><li>Enter a rule name in Upselling Details under Name.</li><li>Set Status to Active.</li><li>In Upselling Location, set Sales Channel to POS Only or POS &amp; Online Cart.</li><li>Choose Applicable Stores as All Stores or Specific Stores.</li><li>Use Browse Products in Upsell Products to add the products staff should offer.</li></ul>If needed, use Trigger (Optional) and Browse Products to limit the offer to carts containing specific products.Check these settings in your rule:<ul><li>Status is set to Active</li><li>Sales Channel is set to POS Only or POS &amp; Online Cart</li><li>The correct stores are selected in Applicable Stores</li><li>Products were added in Upsell Products</li><li>If you use Trigger (Optional), the current cart matches the trigger products</li></ul>If Sales Channel is set to Online Only, the rule is not set up for POS.Open the product detail view and confirm the price, Variant Details, and stock level before tapping Add to Cart. This helps staff offer items that are relevant and available.<h2 id="best-practice">Best practice</h2>Keep POS offers simple. Use products that are easy to explain at the counter, and use Specific Stores when offers should only appear in certain locations.

FAQs

How Can Staff Use Upselling in POS?

How can I check the Products Upsold area?

How do I use Impulse via POS?