Learn how Impulse uses the location set as your fulfillment location in Shopify admin, where to find it, and what to check if the wrong location is linked.

<h2 data-pm-slice="1 3 []" id="isPasted">How location linking works</h2>Impulse uses the locations set up in your Shopify admin. You do not usually need to link locations manually inside Impulse.If your store has more than one active location in Shopify, Impulse can work with more than one linked location. It is not limited to only one location. Impulse follows the locations you have configured in Shopify and uses that setup in the app workflow.This means the best place to manage location linking is Shopify admin. If you add, remove, activate, or change locations in Shopify, Impulse will follow those changes.<hr>INFOQuick answer:&#xA0;If you have multiple active locations in Shopify, Impulse can work with multiple linked locations. Check your Shopify admin location settings first, because Impulse follows the locations configured there.<hr><h2 id="where-to-manage-locations-in-shopify">Where to manage locations in Shopify</h2>To review the locations Impulse can use, check your Shopify location setup:1. Open Shopify settings -&#xA0;Sign in to Shopify and open your store admin.2. Go to locations -&#xA0;In the left-hand menu, click Settings, then click Locations.3. Review your active locations -&#xA0;Check the list of locations and confirm the locations you want to use are active and set up correctly.4. Return to Impulse -&#xA0;Go back to Apps and open Impulse. Impulse should follow the locations you have configured in Shopify.<h2 id="using-multiple-shopify-locations-with-impulse">Using multiple Shopify locations with Impulse</h2>If you run your business from more than one warehouse, store, or fulfillment location, you can keep multiple active locations in Shopify. Impulse can work with that setup.<ul><li>Impulse follows the locations that are active in Shopify.</li><li>You do not need to pick only one location in Impulse if Shopify is set up to use multiple locations.</li><li>If you want Impulse to reflect a different location setup, make the change in Shopify first.</li></ul><hr>NOTEImpulse does not replace your Shopify location setup. Shopify remains the source of truth for which locations are active and available.<hr><h2 id="what-to-check-in-shopify-admin">What to check in Shopify admin</h2>If you manage more than one location, review these items in Shopify admin:<ul><li>The correct locations are active: Disabled or inactive locations may not be available for Impulse to use.</li><li>Your location list is up to date: If you recently added a new warehouse or store, make sure it appears in Settings &gt; Locations.</li><li>Old or unused locations are reviewed: If a location should no longer be used, update your Shopify setup so Impulse follows the correct active locations.</li><li>Your Shopify changes were saved: After updating location settings, confirm the changes were saved before reopening Impulse.</li></ul><hr>TIPIf you are troubleshooting location issues, start in Shopify admin first. In most cases, correcting the location setup there will also correct what you see in Impulse.<hr><h2 id="what-to-do-if-the-wrong-location-appears-in-impulse">What to do if the wrong location appears in Impulse</h2>If Impulse seems to be using the wrong location, check the following:1. Check active locations in Shopify -&#xA0;Open Settings &gt; Locations in Shopify and confirm the correct locations are active.2. Review recent location changes -&#xA0;If you recently added, removed, or updated a location, make sure those changes were saved in Shopify.3. Reopen Impulse -&#xA0;After updating Shopify, return to Apps &gt; Impulse and check the location setup again.If you still see an older location, it usually means the Shopify location setup needs another review.<hr>WARNINGDo not rely on Impulse alone to confirm your location setup. Always verify your active locations directly in Shopify admin.<hr><h2 id="when-to-review-your-location-setup">When to review your location setup</h2>You may need to check your Shopify locations if:<ul><li>you added a new warehouse or retail store</li><li>you now fulfill orders from more than one location</li><li>you changed which locations are active</li><li>the wrong inventory location appears to be connected in Impulse</li></ul><h2 id="frequently-asked-question">Frequently asked question</h2>Q. Can Impulse work with more than one location?A. Yes. If your Shopify store has multiple active locations, Impulse can work with more than one linked location. It is not limited to a single location.<hr>Q. Do I need to link locations manually in Impulse?A. Usually no. Impulse follows the locations configured in Shopify admin, so location changes should be made in Shopify first.<hr>Q. What should I do after changing locations in Shopify?A. Save your changes in Shopify, then reopen Impulse and confirm the app is following the updated location setup.

Linking locations to Impulse

Learn how to create an upsell rule in Impulse, including sales channel options, store-specific rules, online placement, trigger products, upsell products, top priority, and weight-based rule behavior.

Create an upsell rule

Learn how the Impulse tile works in Shopify POS, how staff browse and add upsell products, and how to prepare upsell rules before using Impulse in-store.

<h2 data-pm-slice="1 2 []" id="isPasted">What this guide covers</h2>This guide walks through the in-store Impulse experience in the same order shown in the walkthrough: finding the Impulse tile on the Shopify POS home screen, opening the product list, reviewing a product, and adding it to the cart. It also explains how to prepare the upsells that appear in POS.Before you try to use Impulse in Shopify POS, make sure you have already created your rulesets first. In the app, these are set up as upsell rules on the Create Upsell Rule screen. If no POS-ready upsell rules exist, the Impulse tile will have nothing useful to show.<h2 id="what-the-impulse-tile-does-in-pos">What the Impulse tile does in POS</h2>On the Shopify POS home screen, Impulse appears as its own tile labeled Impulse. The tile gives staff a quick way to open a curated list of upsell products without leaving the cart flow.In the walkthrough, the tile shows a subtitle such as View 2 products. This tells staff how many upsell products are currently available from Impulse for that POS session.<h3 id="how-the-tile-behaves">How the tile behaves</h3><ul><li>Tapping Impulse opens an Impulse modal over the POS screen.</li><li>The tile does not replace the cart. It works alongside the existing Shopify POS cart on the right side of the screen.</li><li>The tile acts as a product picker for available upsells.</li><li>If Impulse has more than one available product, staff can browse the list and choose the best recommendation for the customer.</li></ul>The tile is a staff tool inside Shopify POS. It helps associates quickly surface recommended add-ons, accessories, or related products during checkout.<h2 id="using-impulse-in-pos">Using Impulse in POS</h2>From the Shopify POS home screen, tap the Impulse tile.This opens the Impulse overlay, where available upsell products are listed.In the Impulse modal, staff see a product list with:<ul><li>product image</li><li>product name</li><li>price</li><li>a right arrow to open product details</li></ul>In the walkthrough, the list includes products such as Branded Notebook and Branded Polo Shirt.Tap the arrow beside a product to open its detail view.The detail screen shows the product name and the key information staff need before offering it to the customer, including:<ul><li>Variant Details</li><li>price</li><li>stock count, such as 5 in stock</li></ul>This makes it easy to confirm the exact item is available before adding it.When the customer wants the item, tap Add to Cart.The selected upsell product is then added to the Shopify POS cart.If staff want to choose a different option, they can use:<ul><li>Back to Variants to return to the variant selection level</li><li>Back to Products to return to the main Impulse product list</li></ul>This helps staff compare options before adding anything to the cart.<h2 id="what-staff-can-do-from-the-impulse-pos-flow">What staff can do from the Impulse POS flow</h2>From the POS experience shown in the walkthrough, staff can:<ul><li>open the Impulse tile from the Shopify POS home screen</li><li>see how many upsell products are currently available</li><li>browse available upsell products in a simple list</li><li>review product images, names, and prices</li><li>open a product to check Variant Details and stock availability</li><li>tap Add to Cart to add the upsell directly to the current order</li><li>move back through the flow using Back to Variants and Back to Products</li></ul><h2 id="how-to-add-upselling-products-to-impulse">How to add upselling products to Impulse</h2>The products shown in POS come from the upsell setup you create in the Impulse app. To control what appears in the tile, create or update an upsell rule in Impulse first.In Impulse, go to Create Upsell Rule.In Upselling Details, enter a name in the Name field.In the Status panel, set the rule to Active when it is ready to use.In Upselling Location, choose the correct Sales Channel:<ul><li>POS &amp; Online Cart if you want the same rule to work in both places</li><li>POS Only if the upsell should appear only in-store</li></ul>If you choose Online Only, that rule is for online placement and is not the right choice for a POS-only workflow.Under Applicable Stores, choose:<ul><li>All Stores to use the rule everywhere it applies</li><li>Specific Stores to limit the rule to selected locations</li></ul>This is useful when certain upsells should appear only in certain retail locations.In Trigger (Optional), click Browse Products and choose the products that should cause the upsell to become eligible.For example, if a customer is buying a main item, you can trigger a matching accessory offer.In Upsell Products, click Browse Products and select the products you want staff to be able to offer through Impulse.These are the products that can appear in the POS Impulse list.After saving the rule, open Shopify POS and tap the Impulse tile to confirm the expected products appear.<h2 id="best-practices-for-pos-upsells">Best practices for POS upsells</h2><ul><li>Choose upsell products that are easy to explain quickly at the counter.</li><li>Use POS Only for in-store offers that do not make sense online.</li><li>Use Specific Stores when stock, promotions, or merchandising vary by location.</li><li>Check stock in the product detail view before recommending an item.</li><li>Keep the customer conversation simple by offering related products, accessories, or add-ons with clear value.</li></ul>If a product should be available only in certain stores, do not leave the rule too broad. Review the Applicable Stores setting so staff are not shown offers that do not fit that location.<h2 id="why-products-may-not-appear-in-the-tile">Why products may not appear in the tile</h2>If the Impulse tile does not show the products you expect, review the rule setup in the app:<ul><li>make sure the rule is Active</li><li>make sure the Sales Channel is set to POS Only or POS &amp; Online Cart</li><li>make sure the rule applies to the correct store under Applicable Stores</li><li>make sure you added products under Upsell Products</li><li>if you use Trigger (Optional), make sure the cart matches the trigger conditions</li></ul>If you are setting up a new in-store workflow, start by creating a simple active rule with a small group of relevant products. Once you confirm the tile works in POS, you can expand your rules and store targeting.

Using Impulse in Shopify POS

Learn how Impulse tracks upsells made through the Shopify POS Impulse tile, how attribution is matched to a staff member’s email address, and where to review each staff member’s upsell activity.

Staff upsells from the POS tile

Learn where to find the Products Upsold area in Impulse and how to read the Upsell Revenue chart and Upsell Rules table for a product.

Features

Linking locations to Impulse

Create an upsell rule

Using Impulse in Shopify POS

Staff upsells from the POS tile

Check the Products Upsold area